My leadership style incorporates “coaching” with “servant” approaches that focus on actions to enhance the library’s engagement with the community and staff, strengthen relationships with local municipalities, and advance our library’s mission through strategic operational changes.
Communication Skills to Engage the Community and Staff
Effective communication is the cornerstone of successful public librarianship. By honing our communication skills, we can better engage both our community and our staff. Here are some essential strategies I practice daily:
Active Listening: Understanding the needs and concerns of community members and staff fosters trust and rapport. Encourage open dialogue through regular feedback sessions and surveys.
Clear Messaging: Ensure that information about library services, programs, and resources is readily accessible and easy to understand. Utilize various platforms, including social media, newsletters, and community boards, to disseminate information effectively.
Collaborating with local government is vital for advancing our library’s objectives and ensuring sustainable support. Here are some ways to build and maintain these relationships:
Regular Meetings: Schedule consistent check-ins with municipal leaders to discuss library initiatives, challenges, and opportunities for collaboration.
Showcase Impact: Use data and stories to demonstrate the library’s positive impact on the community, including Social Return on Investment, access to information, and community engagement.
Joint Programs: Partner with municipal departments to create programs that align with community goals, such as health fairs, educational workshops, or cultural events.
Advancing the Library’s Mandate Through Planned Operational Changes
To effectively fulfill our library’s mandate, I am proactive in implementing strategic operational changes. Consider the following approaches:
Strategic Planning: Develop a long-term strategic plan that aligns with community needs and library goals. Involve staff and community members in the planning process to ensure diverse perspectives are considered.
Technology Integration: Embrace innovative technologies that enhance service delivery and accessibility. This includes digital collections, online resources, and user-friendly library management systems.
Professional Development: Invest in ongoing training for staff to ensure they are equipped with the latest skills and knowledge to serve the community effectively. Encouraging staff to attend workshops and conferences can foster a culture of continuous learning.
For me, public librarianship is an evolving professional that requires dedication to communication, collaboration, and innovation. By focusing on these key areas, I can enhance our role as a community leader, advocate for literacy, and be a catalyst for positive change.
Julie A. Kent, Hons. BA., MLIS. 